Got Questions? Hopefully we answer them here. If not let us know!
Q.Who is UGASPIRIT.COM?
A. UGASPIRIT is the website for The Clubhouse and University Spirit both are family owned and operated for over 35 years. The Clubhouse is located downtown on College Ave and University Spirit is located on top of Baxter Hill both in Athens,GA
Q.Do you ship to APO or PO Boxes?
A. Yes! We ship to APO or PO Boxes via US Postal System. Please be aware orders sent via USPS may take longer to arrive and cannot be tracked, therefore UGASPIRT will be un able to provide information on the status of your order once it leaves the store.
Q. I need my order FAST! When should I place it to be sure I get it on time?
A. To help expedite your order, please be sure you have entered a current and valid shipping address, phone number, and email. Also be sure be sure you have entered the current and valid billing address for your credit card. Any errorscan delay your order. You will be called and/or emailed in the event of such an issue or in the event of any stock issues. If orders are placed before 3:30PM EST Monday-Friday, Next Day Air orders are guaranteed to arrive the next business day and 2nd Day air orders are guaranteed to arrive within 2 business days. Ground orders are guranteed within 7 business days. A bussiness day is Monday-Friday, not counting certain holidays.
Online orders can be picked up in either one of our store locations and its free! Simply select In-Store Pickup as your shipping option during check.Orders received before 3:30pm EST Monday-Friday will be ready for pickup the next day. Orders placed after 3:30pm EST Friday will be ready after Monday afternoon. You will receive an email when your order is ready. Please call for rush or weekend pickup requests. You will be called and/or emailed in the event of issues with your order and your order may be held until we hear back from you, so it is important to provide a current phone number or email address. All in-store pickup orders are eligible for GA state sales tax and will be adjusted accordingly.
Q.Why is shipping so expensive?
A. UGASPIRIT ships all domestic packages through UPS. With UPS we can offer more shipping options, more precise delivery time estimates, and detailed order tracking. UGASPIRIT utilizes flat-rate shipping for all Internet and phone orders. With the costs of shipping, fuel, packing materials, and labor we feel our shipping rates are fair and competitive and we are always working hard to find solutions to keep shipping costs low. If you have a question about our shipping policies, please visit our Customer Service page or call us at 706-369-9541
Q. How do I return an item I ordered on online or by phone?
A. If an item doesn’t fit or you simply change your mind, just do one of the following:
1. If you will be in the Athens area, simply bring it by our Downtown location with your order paperwork and we’ll take care of you. As with all returns the items must be unused and in sellable condition.
2.Enclose the item in a box or envelope and include your return form (included in online orders) and/or a note explaining what you’d like us to do and ship to:
157 College Ave
Athens, GA 30601
We STRONGLY recommend you ship via UPS, FedEx or insured USPS so your item(s) can be tracked. You are responsible for the cost of shipping to University Spirit AS WELL AS the cost of shipping your new item back to you. You may enclose a check for $8.50 payable to University Spirit to cover return shipping, or you can authorize us to charge your card on file. However, if you choose to add another item to your order (in addition to the replacement item) return shipping is FREE! Upon receipt of your items we will issue you a refund for the item(s) and charge you for the new item and applicable shipping (if you did not enclose a check).
Q. My order is wrong/damaged! What do I do?
A. UGA SPIRIT works hard to ensure your order is filled and packed carefully, but mistakes can happen. If we have made an error, please call 706-369-9541 so we can correct it as quickly as possible.
Q. If an item is out of stock in your store, can I order it online (or vice versa)?
A. All of UGA SPIRIT'S merchandise is kept at one of our two locations. We have no separate warehouse for Internet orders, therefore if an item is out of stock in one of our stores it is generally out of stock online as well. If you are interested in an item that is out of stock online, we recommend you call the store. We may just have one or two available for you!
Q. I ordered an item online but received a call/email because it was out of stock. Why?
A. We do our best to ensure items are made unavailable online as soon as we run out. However we are not currently operating on a real-time inventory system so some items may remain online after we run out, especially if we experience a high-traffic period in the store. Please bear with us and know that you will be contacted quickly if this happens. You will be able to substitute another item or cancel the item from your order.
Q. If I am sending a gift to someone can they return/exchange it?
A. Of course! They would simply need to follow the normal instructions for returns and exchanges above.
Q. What is your holiday shipping schedule?
A. There is no holiday schedule at this time.
Q. What if an item I order is out of stock?
A. We do our best to ensure our online catalog is current, but in busier times items may sell out in the store before we can remove them from the site. If an item you ordered is out of stock you will receive an email from UGA SPIRIT requesting you call us about your order. It is very important that you provide us with a working email that you check often AND that you call us back as quickly as possible. IF YOUR ORDER CONTAINS SEVERAL ITEMS we will email you about the out-of-stock item and ship the rest of the order. When we hear from you we will either cancel the out-of-stock item or send a replacement of your choice (no additional charge for shipping). We do this in an effort to get as much merchandise to you as quickly as possible. IF YOUR ORDER CONTAINS ONLY ONE ITEM and it is out of stock OR if it contains other very small items (like decals), we will hold your entire order until we hear from you. Please check your email and voice mail. The sooner you respond to our email or phone call, the sooner your order will ship!